South Pointe Chrysler Jeep Dodge Ram Reviews & Testimonials
Looking for testimonials and reviews about South Pointe Chrysler Jeep Dodge Ram? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Always a pleasant experience. They keep me updated and the waiting lounge is clean and inviting.
They have always taken good care of me and my vehicles and the staff is always very friendly
VERY IMPRESSED with Jackson, my service advisor. Value for service was great for an alignment.
When i brought my Jeep Cherokee in for one problem that was ok they found another problem that needed replaced and they replaced it with factory warranty.. it was a blessing for sure!
Service was quick and easy. Nice and friendly staff. Clean waiting room and bathroom too
Had a great experience with at south pointe would definitely recommend this place to other!
Tommy at the service department is great to work with, I would highly recommend him when you go!
Great service and fantastic communication. They were quick and provided great information for my vehicle!!
Used the website to schedule service and arrived on time. The check in went smoothly and my service manager was Frank The team was so friendly and professional. Frank explained everything being done and the timeline for completion. Car was finished on time and when Frank wrote up the invoice he even applied a nice discount. Nice to save money in these times I highly recommend the team at SouthPointe for your car care needs
Jackson and his technician took care of all my needs. They took plenty of time to explain to me what was going on with my vehicle and what I need to address in the long run. They were very polite, professional, and informative about everything. They understood exactly how I was using my Vehicle for business and gave me advice on how to maintain it in the long run and the short run. The parts department even took care of my key fobs while my car was getting worked on. By far, the best auto service experience I’ve had ... Read More DealerRater - May 23, 2026
I am always extremely satisfied with the service we get from our service advisor Frank
It was a smooth negotiation and salesman Michael Hastings did a good job. I was disappointed in two things: 1) The new Jeep Grand Wagoneer did not come with an owner’s manual. 2) The quality of the final cleaning of the vehicle was poorly done. The floors were not well vacuumed , there was dust throughout the interior and the door jambs were cleaner on my 2015 trade-in vehicle that they were on our new Jeep.
Ethan Love was a wonderful salesman. He helped with everything that we were wanting to know about the vehicle that we purchased. We would highly recommend him to anyone.
Megan and Tommy were great. Communication was superb and explanation of things was helpful. I enjoyed working with both and will definitely request Tommy again.
Service advisor Frank is very professional the waiting room is very clean Service is great people are friendly and they even washed my truck
Dealership did the warranty work quickly, dropped off night before and picked up 24 hours later, but communication from Frank was poor. Text several times with hours in between never answered and called but his voicemail was full. Finally call service department directly and the guy answering said I see frank he can run from you anymore before forcing him to talk to me about the status of my car.
Frank at South Pointe is a great advisor. I know I can always trust him.
Really helpful even gave me a discount!👍would highly recommend giving this place a try you won’t be disappointed!
Tommy service coordinator was pleasant to talk to very knowledgeable did took care of the vehicle with the upmost professional attitude and was very helpful and understanding what I need to keep my vehicle going safely.
Everyone starting with Chance McLauglin , Mike and Sean were extremely nice , professional and respectful !We visited once and then returned to make our final purchase .
Great friendly they do a great job and thorough and know what they are doing
Megan in service is kind and helpful. Online scheduling is easy. Waiting room is toasty at 76 so dress light.
Frank take good care of me. I got oil change, alignment, and detail. Very pleased!
Evan was very helpful. He had clear and quick communication about my vehicle. Had some things completed same day.
Excellent customer service, Tommy at SOUTH POINTE CHRYSLER JEEP DODGE. Took care of me during my service visit. Pricing was clear and better than anticipated via a Spring dealer coupon.
Location was easy accessible, sales crew was very helpful and informative. Loved doing business there.
100,000 Mile Maintenance for Chrysler 300. Coordinated through Frank Bernabe, who has been the face of the Service Department for many years. I delivered the car at 730 am and Frank promised a return the same day. He delivered perfectly, and I picked up the car around 4 pm same day. No one enjoys all of the maintenance, including new spark plugs, due at 100,000 miles, but Frank made it as painless as possible.
Been getting most all my service work at South pointe for over 2 decades I trust them and they do good work and warranty their work. I usually work with Frank in service he always takes care of me.
Excellent customer service, Frank as usual delivers a quality experience and the technicians are well qualified. Thank you
Evan handled my service appointment efficiently and with complete explanation. Pricing was clear and better than anticipated.
Megan greeted me promptly and professionally in the service drive. She got me right into service and picked my Jeep up a couple hours later. Very pleased.
Mr. Kai was phenomenal! He greeted us outside and welcomed us, got our car and helped us with the manual to familiarize us with the new information.
Megan at south point Dodge service department was one of the best advisors we have ever had. Exceptional experience with Megan!
Competent and quick to do service. Car was washed after work performed.adviser was good to work with.
Tommy in Service will take care of you right! He is always quick tonget me in and out and even offered to shuttle me to and from work!
Every day was great perfect I was there longer than I thought I was gonna be there but other than that everything was OK
Overall good experience. I had a question about the work done and the technician came out and was very patient with his explanation and my questions.
Everything went very smooth until after I signed all of the paperwork! As I was leaving I noticed that they charged me almost $700.00 for some kind of warranty that I specifically opted out! Not happy about that! I will be getting back in touch with the dealer to hopefully find a way to get rid of that!
Southpointe CJDR performed an Oil Change on our 2024 Pacifica RoadTripper. The process was easy, professional and relatively quick! The Service Department was organized and efficient! It was a pleasant experience!
Service was prompt and issue was resolved in a timely manner,associate was professional,definitely will recommend to people
Service advisor was excellent. Thank you Tommy we appreciate you. Was help at appointment time
Took my jeep in for a recall and they had it done in about an hour, including a 31 point inspection. Great service. .
Very polite. Listened to what I was looking for. Picked out the right car for me.
Friendly , professional service!I will go go back again for oil change.Thank you ! Yes!
Southpoint CJD has always done an excellent job servicing our vehicle for the last 12 years. Frank Bernabe ,Service Advisor. is the most professional and caring individual that I have had the privilege of knowing at SPCJD.
In and out fast for an oil change. Frank took good care of me and was helpful.
Chance was definitely professional help me get the truck. I wanted 10 out of 10 will be back again.
They were very kind, answered all my questions, and I left very satisfied with the service. Thank you very much
Frank and the crew where I received service were congenial and professional. Outstanding service! I felt really good about your organization and will recommend you to family and friends. A+
They took very great care getting us the best service that could be done working with the warranty and ended up leaving with new motor under the hood.
Quick and easy process. Exceptional service. Great sales and financial team. Happy to recommend to others.
I dropped my 2015 Durango off for service, great service completion! Southpointe noticed an oil leak from my oil pan, they serviced it well, and my warranty paid for it. Originally, my Durango had heater issue; my heated steering and seat along with not blowing warm, was resolved by simple computer program upgrade. Cost was very reasonable, and had couple filters needing replaced, service department took care of it! Hats off to service department along with techs that repaired my vehicle. Over all, 5 star rating for service!
I got an oil change and tire rotation at a good price. Service was friendly. I was a little concerned when I arrived because they said I might get recommendations on my tires when my tires are almost brand new. But they did not end up doing that.
Derive was timely, time estimates were accurate. Vehicle was unexpectedly returned washed and cleaner than when it was dropped off.
The oil change and repairs were completed satisfactorily. We will use these services again next time.
The service department is courteous and helpful. Frank explains what work is needed and when. If the work will take some time a ride is always offered.
The communication on behalf of the service department was almost non-existent. They expected to have our car two days but didn’t finish the job until the fourth day. Never offered us a loaner car. Said they would check into providing us with a loaner and call us back but never did.
Kai was great and helped us find the perfect car for me! It was easy and fast.
Best dealership and service department in town!! (We love Frank when we bring our vehicles in for service.)
Service rep Frank was great. Oil change went quick and very good. Will use service again
Have always treated me right over about 10 years. Courtesy and communication and service make a great team.
Changes oil, rotated and balanced tires. Always glad when Frank is my service advisor! Very knowledgeable and helpful.
Excellent service! Alex was wonderful and got me in and out! Very smooth process not bumps just wonderful!
South Pointe did service on my vehicle and as usual they were very professional and friendly. My vehicle was returned to me in a very timely manner. My service advisor, Frank, is always outstanding!!! I'll continue to bring my vehicle to South Pointe.
Frank is my service advisor. He has always taken care of everything I need he is a very knowledgeable and good advisor. Will keep coming back to him.
Did a good job and made my budget work out at the end and frank is the man!
Alejandra Estebane was very professional and assisted us with our vehicle needs. The service department are very good at what they do. We have been bringing our vehicles here at South Pointe for some time now. We are very pleased with the service they provide.
Bailey and Service help me out with a warranty claim. They were able to get the Jeep in the same day get it fixed that way I didn’t have to come back and get it the next day. Save me a lot of time. They are great to work with!
The services is great they explain things well to me about my new car and shuttled me home and picked me up all in a timely fashion I was very impressed!! Thank you for making my car buying and service a great experience
This place was extremely nice and clean. From the time I dropped off my car to when it was complete I was able to get messages along the way, which I am not used to. Very nice people and a knowledgeable staff. Will be back if I have issues
Devin and team were very friendly and helpful and made purchase as easy as hoped. Their website inventory and pricing was accurate and fair and Devin worked with me a bit. Though I paid cash the finance team was kind and not pushy.
Very disappointed in the service we received. They did not know why the vehicle was brought in. Reminded them the faulty part had been replaced less than a year ago in their facility. Had to call for updates as we never received a call updating service. If we conducted business like this facility did we would be out of business. 3 weeks in a repair facility without communication is not acceptable.
Needs a wheelchair for hanicap to go in the back for final paperwork they pushed me in just a chair kind embarrassin
Haleigh Hamilton is the reason we go to this dealership. She is excellent and professional.
Very friendly, answering all questions and got my truck done when they said they would!
My vehicle broke down on the road and I was towed into the dealership to see about repairs. They were great. Got my vehicle in immediately to diagnose the problem and find the part. I was from out of town. They set me up with a hotel close by. Drove me there & picked me up in the morning when my vehicle was repaired and I would rate their service as exceptional.
Always fast and friendly service. Tommy is always professional and nice. I highly recommend this dealership
Looked at a RAM truck on a Saturday night that I really wanted at a great price. They contacted me on Monday morning asking if I was interested, and I told them I wanted the truck and would be there at 5 PM to purchase the truck. They acknowledged this and told me they would get the truck ready. I was literally putting on my coat on Monday afternoon to go purchase the truck, and I received a text telling me someone just bought it. BAD way to do business!
My appointment was at 7:00am on Thursday but my vehicle was not looked at until around 1:00pm. I was not advised of this until I called to see why I hadn’t heard anything back yet. My service advisor was terrible at relaying the info from the technician. She said multiple times “I don’t know”, “I’m not sure”, and “maybe “. Those are not phrases a customer wants to hear. She was also very hard to contact. Didn’t respond to numerous texts. Phone calls were sent to voicemail. She forgot to put one of the repairs I’d ... Read More DealerRater - Dec 6, 2025
Despite having an appointment, I still ended up waiting more than three hours for service. They didn’t even remove the seat cover or the floor mat they used during the service.
Great team were very helpful putting a deal together and getting the right financing togethee
Last trip in they neglected to reset mileage after oil change, missed a brake issue that was fortunately caught by a tire dealer. Was not as impressed this time.
The dealer was on time to change the oil and filter. It was clean, the service writer pleasant and did not take long to complete the repair. The waiting area was clean and had good furniture. It had complementary donuts but the case containing the donuts needed a good cleaning. It had three days of icing covering the outside. The coffee machine did everything but slice bread and dispense cream. Creamer needed to be refilled. The coffee cups were too small, coffee spilled out the cup. The towel dispenser next to the sink was out of paper.
Scheduling is done somewhere else. Not a good way to do it. Name of service person shown on the schedule confirmation is incorrect.
The check in was very friendly and quick. The video is really cool and the mechanic was really good at explaining what he checked and what was needed or not needed at this time to be service and why. Everyone was Great from start to finish.
Service is always top notch and very informative. I made the right choice in choosing Southpointe Dodge when purchasing my vehicle!
My second Ram truck from this dealership. Very professional-no pressure sale. They truly want you to get the best vehicle for your needs!
South Point Chrysler Jeep Dodge inspected my truck's brakes and pinion. They found both needed servicing and took care of it speedily. I asked them for a 4 wheel drive alignment which has removed the shimmy I was experiencing while driving at highway speeds. Very happy.
Sold me a truck that had an incomplete service and not even owned it a year and Transmission is bad and after talking to management no one was willing to help with the situation.
Ethan was really helpful and answered all of our questions. We had zero issues and all staff members were nice.
They did a awesome job on my oil change we walk around for a bit and looked at the other cars they have and it only took about 30 minutes and they even washed my car.
The Service Department is outstanding every time 10 out 10 we would recommend if you need service go check them out
Everyone from James our salesperson to our finance and the GM were wonderful and professional.
I was very pleased with the lady that helped me make an appointment - but my actual appointment was very disappointing. Staff was nice but not helpful. I was told a shuttle would take me to work at 7:30 am - it wasn’t available till after 8 am. They told me that the hood of my car was broken and they couldn’t open it and that it would be over $400 to fix. I had opened my hood the day before and had no issue opening it when I got it back. It was not broken. And I have a hard ... Read More DealerRater - Nov 12, 2025
Overall experience was good, only complaint was the windshield has small crack that wasn’t disclosed on purchase and didn’t notice till next morning. Feel like it should be replaced
This is a great dealership. Very friendly staff in the service department. I didn’t have a long wait for my oil change.
The sales person was excellent held my wife’s hand thru the whole process. Alex was amazing
Great service. They recognized me when I walked in the door and we’re able to get my work done in one day with out having to leave it overnight.
James is great to work with! He helped me get the car I wanted and didn’t push anything else on to me. Really great guy!!
Excellent service department. Frank very thorough with details of servicing. Services done quickly and cleanly.
Reviews & Testimonials | South Pointe Chrysler Jeep Dodge Ram
